ISO 9000: Isiqinisekiso samazwe ngamazwe seenkqubo zolawulo lomgangatho

Ngaphantsi kwemigangatho yeemveliso zamazwe ngamazwe, i-ISO, njengomnye wemigangatho ebalulekileyo, isetyenziswa ngakumbi njengenye yezixhobo kubathengi kunye nabahlobo ukugweba umgangatho wemveliso. Kodwa ingaba wazi kangakanani malunga nemigangatho ye-ISO 9000 kunye ne-ISO 9001? Eli nqaku liza kuchaza umgangatho ngokweenkcukacha.

I-ISO 9000 luluhlu lwemigangatho yenkqubo yolawulo lomgangatho wamazwe ngamazwe ephuhliswe yi-International Organisation for Standardization (ISO). Olu luhlu lwemigangatho lubonelela imibutho ngesikhokelo kunye nemigaqo yokuseka, ukuphumeza nokugcina iinkqubo zolawulo lomgangatho, ezijolise ekuncedeni imibutho iphucule umgangatho weemveliso kunye neenkonzo, ukwandisa ukwaneliseka kwabathengi, kunye nokuphucula ukusebenza kakuhle kombutho.

ISO 9000 uthotho lwemigangatho

Uluhlu lwemigangatho ye-ISO 9000 luqulethe imigangatho emininzi, eyona nto iyaziwa kakhulu yi-ISO 9001. Eminye imigangatho efana ne-ISO 9000, i-ISO 9004, njl. ibonelela ngenkxaso kunye nokuncedisa kwi-ISO 9001.

1. ISO 9000: IiNsiseko zeNkqubo yoLawulo loMgangatho kunye nesigama
Umgangatho we-ISO 9000 ubonelela ngesiseko kunye nesakhelo sesigama kwiinkqubo zolawulo lomgangatho. Ichaza imigaqo esisiseko kunye neengqiqo ezinxulumene nolawulo lomgangatho kwaye ibeka isiseko sokuba imibutho iqonde kwaye iphumeze i-ISO 9001.

2. ISO 9001: Iimfuno zeNkqubo yoLawulo loMgangatho
I-ISO 9001 ngowona mgangatho usetyenziswa kakhulu kuthotho lwe-ISO 9000. Iqulethe iimfuno ezifunekayo ukuseka inkqubo yokulawula umgangatho kwaye ingasetyenziselwa iinjongo zokuqinisekisa. I-ISO 9001 ibandakanya yonke imiba yombutho, kubandakanya ukuzibophelela kobunkokeli, ulawulo lwezixhobo, uyilo kunye nolawulo lweemveliso kunye neenkonzo, ukubeka iliso kunye nokulinganisa, ukuphuculwa okuqhubekayo, njl.

3. ISO 9004: Isikhokelo esibanzi kwiinkqubo zolawulo lomgangatho
I-ISO 9004 ibonelela imibutho ngesikhokelo esibanzi kwiinkqubo zolawulo lomgangatho eziyilelwe ukunceda imibutho ukuba ifezekise umsebenzi ogqwesileyo. Umgangatho awugxininisi kuphela ekufezekiseni iimfuno ze-ISO 9001, kodwa ubandakanya iingcebiso malunga nokugxila kombutho kumaqela achaphazelekayo, ucwangciso lobuchule, ulawulo lwezibonelelo, njl.

Umxholo othile we-ISO 9001

Umgangatho we-ISO 9001 uquka uthotho lweemfuno eziquka yonke imiba yolawulo lomgangatho. Ke ngoko, umda wokusetyenziswa kwe-ISO 9001 ubanzi kakhulu, ugubungela phantse onke amashishini namasimi.
1. Inkqubo yolawulo lomgangatho
Imibutho kufuneka iseke, ibhale, iphumeze kwaye igcine inkqubo yolawulo lomgangatho ukuze ihlangabezane neemfuno ze-ISO 9001 kunye nokuphucula ngokuqhubekayo inkqubo.

2. Ukuzinikela kobunkokeli
Ubunkokeli bombutho kufuneka buvakalise ukuzibophelela ekusebenzeni kakuhle kwenkqubo yolawulo lomgangatho kunye nokuqinisekisa ukuba iyahambelana neenjongo zobuchule bombutho.

3. Ukuqhelaniswa nomthengi
Imibutho kufuneka iqonde kwaye ihlangabezane neemfuno zabathengi kwaye izame ukuphucula ukwaneliseka kwabathengi.

4. Indlela yenkqubo
I-ISO 9001 ifuna ukuba imibutho yamkele indlela yenkqubo yokuphucula ukusebenza ngokubanzi ngokuchonga, ukuqonda nokulawula iinkqubo zomntu ngamnye.

5. Uphuculo oluqhubekayo
Imibutho kufuneka iqhubeke ifuna uphuculo oluqhubekayo lweenkqubo zabo zolawulo lomgangatho, kubandakanywa ukuphuculwa kweenkqubo, iimveliso kunye neenkonzo.

6. Ukubeka iliso kunye nomlinganiselo
I-ISO 9001 ifuna ukuba imibutho iqinisekise ukusebenza kakuhle kwenkqubo yolawulo lomgangatho ngokubeka iliso, umlinganiselo kunye nohlalutyo, kunye nokuthatha amanyathelo ayimfuneko okulungisa nokuthintela.

Uluhlu oluqhelekileyo lwe-ISO 9000 lubonelela imibutho ngoluhlu lwemigangatho yenkqubo yolawulo lomgangatho eyaziwayo kumazwe ngamazwe. Ngokulandela le migangatho, imibutho inokuseka iinkqubo zokulawula umgangatho ezisebenzayo nezizinzileyo, ngaloo ndlela iphucula umgangatho weemveliso kunye neenkonzo, iphucula ukwaneliseka kwabathengi, kunye nokukhuthaza uzinzo loMbutho.

Okwangoku, inkampani yethu ilungiselela ngokusebenzayo ukufaka isicelo sesatifikethi se-ISO samazwe ngamazwe. Kwixesha elizayo, siya kuqhubeka nokubonelela ngomgangatho ongconoiflange kwayeukufaka umbhobhoiimveliso kubathengi bethu kunye nabahlobo.